Class Limit (Maximum 20) Duration 2 Days
   Available in English & in Arabic

  The ISO-9002 standard requires audits to be conducted on various Quality Systems, which help ensure that the Quality of products/ services meet or exceed customers' requirements. This training seminar will enable delegates to perform the required Quality Assurance Systems Audits and provide them with skills and techniques that can be applied to other audit activities within their organizations.

  Business Process Analysis And Procedure Development With Flow charting Techniques will also be covered during this type of training. Delegates will be able to understand their required business processes and have the required skills in developing and writing procedures as part of their continuous improvement process. As they master the skills required, their well developed structured written documentations will be in line with ISO standards, this will help ISO audits to be performed successfully.

Background Information:

Effective auditing of a Quality System requires trained and experienced personnel.

This two (2) day comprehensive training seminar is designed to provide an understanding of the audit process including the role and responsibilities of an auditor.

This type of training is registered in the UK by the Governing Board of the National Registration Scheme for Assessors of Quality Systems and in the USA by the Registrar Accreditation Board.

Training Seminar Outcomes:

Delegates will understand the principle of Quality System audits and be able to plan their audits, develop audit schedules, prepare and conduct audit activities, perform the necessary follow-up action to verify the successful implementation of corrective action and action to prevent recurrence.


  • Introduction & Background
  • Total Quality Management And Its Basics
  • The Quality System And Q.S. Documentation
  • Business Process Analysis And Procedure Development With Flow charting Techniques
  • Auditing
  • Types And Depths Of Audits
  • Planning And Resourcing The Audits
  • Audit Preparation And Checklists
  • Audit Performance And Techniques
  • Audit Reporting And Follow-Up
  • Closing (Questions And Answers)