How Well Do You
Listen?
Write?
Speak?
Maintain your memory?
Develop & Deliver Excellent Presentations?


INTRODUCTION:

  The symbolic arbitrary nature of words causes language to be a vehicle of confusion as often as it is a means of clarity among persons. Colloquialisms for example are words or phrases that sometimes are meaningless, ambiguous, or outdated. Cliches are words or phrases that are overused and have lost their effectiveness; they reduce ideas to a pedestrian level of staleness or flatness. Euphemisms are mild or inoffensive words that are substituted for harsh or offensive words. Jargon refers to meaningless talk which is mostly used by special group or profession which can lead to a lack of clarity and sometimes causes negative feelings. Regionalisms are unique to a particular region of a country. Slang is specialized language of a group of people who share a common interest or belong to the same subculture.

  For as long as language has existed, people have used words to manipulate others into adopting certain attitudes, taking certain actions, desiring certain things. Imagine a company with employees of different languages, nationalities, cultures and subcultures; what would be the communication process look like. Poor listening, misunderstanding, lack of clarification, inability of stating what is needed, lack of awareness of what is going on, etc., all can lead to a lot of problems and conflicts that negatively affect the performance and the productivity of the company.


  Poor listening may be the major cause of misunderstanding between people. When we fail to listen to others, we ignore one of the most direct and immediate ways to recognize them. A simple 10 SR listening mistake by each  employee, would cost millions. The key solution to this is “KNOWLEDGE”

Knowledge means that we:

        - speak clearly and persuasively so we can be understood by others

        - analyze what we are listening to

        - know manipulative techniques others might use

        - are free to listen and when we listen, we listen attentively with interest

       - make our own decisions

  Communication is essential in our life and one can not survive with out it. It is an integral part of our creation. We are a communication species and we are born to communicate and become strong. If only one person alive, there is nobody alive. We depend on ourselves and hence we cooperate. The quality of life depends on the quality of communication.

  We communicate upward, downward, horizontal, formal and informal. We communicate for inquiry, clarification and feedback. Our morale is improved through communication and productivity is achieved. The company’s receptivity is tested and if it is successful; this will encourage employees to submit their ideas accordingly. Only through communication the acceptance of decisions is facilitated and important feedback is always provided. 

  Communication helps transmits orders, policy, procedures, job rationale, job instructions and feedback. Coordination, problem solving, conflict resolution, information sharing, developing interpersonal rapport, and social and emotional support are all facilitated by communication.

  So communicating with impact is a critical and essential skill everyone should possess and that is the primary reason behind developing this type of training.

COMMUNICATING WITH IMPACT - Comprehensive Training WORKSHOP

  This is a very comprehensive training workshop that provides the participants with the skills needed to effectively communicate (listening, writing, speaking, & delivering good & effective presentation). The participants will go through real training sessions that will help them sharpen their skills and become excellent in listening, writing, speaking, and in delivering effective presentations. Appropriate behaviors and attitudes will be shaped in those employees as a result of this training workshop.

The following topics will be presented in according with their orders: -

• Understanding the Four Ways of Communication, the Language, and the Value of Knowledge
  
  
• How Well Do You Listen?
  
  
• How Well Do You Speak (Verbal & Non-Verbal)?
  
  
• How Well Do You Write?
  
  
• How Well Do You Maintain your memory?
  
  
• How Well Do You Develop & Deliver Excellent Presentations?
  
  

Effective Listening
(Developing Good Listening Habits / Behaviors & Attitude)

 
How Well Do You

Listen and Maintain your memory? 

  This specific training part will focus on the importance of listening which is considered to be the most important part of the communication process. It will provide the participants with the skills needed to effectively and efficiently use their hearing/ listening organs and it will also provide them with the skills to improve their memories. 

Agenda

• Understanding the Fundamentals
  
• Listening The Fact (The Outer, The Middle, & The Inner Ear)
  
• The Physiology Of Hearing & The Four Stages Of Listening
  
• Developing Good Listening Habits
  
• Active & Productive Listening
  
• Improving Your Memory
  
• The Five Types Of Feedback
  
• Understanding The Process Of Persuasive Listening & The Win-Win Approach
  

Effective Writing

How Well Do You Write?

  This training part will focus on the importance of communication, specifically focusing on the writing part of it. It will provide the participants with the skills needed to effectively and efficiently communicate in writing, such as developing letters, reports, memos, faxes, and minutes, using international standard.

Agenda

• Understanding the Fundamentals Of Writing
  
  
• Writing Standards & Liabilities / How To Write: (Notes, Minutes, Memos, Telex, Facsimile, Letters & Reports Using International Standards 
  

Effective Presentation

How Well Do You

Speak,

Maintain your memory, and

Develop & Deliver Excellent Presentations? 

  The training part will focus on developing and delivering excellent presentations. Speech is defined as a verbal composition designed to appeal to a particular audience. It is targeted, interesting, clear, believable, and motivating. In order to fulfill the requirements of a good successful speech, the participants must learn all the skills that qualify them for excellent speech delivery. Therefore, this particular training session will provide the real opportunity for the participants to actually practice and rehearse delivering speeches and making sure that their skills (behavioral as well as theoretical) are sharpened so they can be well prepared for the real ones.

Agenda

• Understanding the Fundamentals / Bases Of Speech (Logo, Ethos, & Pathos)
  
  
• Speeches & Subjects
  
  
• Speech & The Process Of Audience Analysis
  
  
• Organizing A Speech (The Theme, The Core, & The Conclusion)
  
  
•  Speech & The Process Of Moving People
  
  
• Speech & Picking Up The Exact Language
  
  
• The Dynamic Speaker & Memory Improvement
  
  
•  10 Points For Delivering Excellent Presentation
  
  
• Closing